Delivery & Returns
Shipping Policy
At Maison CÉTOILE, we believe that a well-prepared package is already a promise kept.
Each order is carefully prepared in our partner warehouse in France.
Our items are packaged in a reusable pouch or box, then protected in a recyclable or biodegradable shipping bag to ensure safe and respectful delivery.
Our delivery partners in France and Europe are also committed to a more responsible approach.
Estimated Delivery Times
Metropolitan France
2 to 3 business days for standard delivery from dispatch
1 to 2 business days for express delivery
Germany, Belgium, Luxembourg, Netherlands, Spain and Portugal
2 to 3 business days from dispatch
Other European countries
3 to 5 business days depending on destination
Delivery and Applicable Fees
France
Pickup Point
Free for purchases over €80
€2.95 below that amount
Excluding special promotions where delivery may be free for everyone (Black Friday, Mother's Day, etc.).
Home Delivery
Standard
• Free for purchases over €120
• €6.95 below that amount
Express
• Free for purchases over €300
Germany, Belgium, Luxembourg and Netherlands
Free for purchases over €120
€7.95 below that amount
Austria, Spain, Italy, Ireland, Poland, Portugal and Czech Republic
Free for purchases over €200
€9.95 below that amount
Switzerland, United Kingdom and Norway
Free for purchases over €250
€14.95 below that amount
Orders shipped to Switzerland, the United Kingdom and Norway may be subject to import taxes and fees applied by local authorities. These potential fees remain the responsibility of the recipient and are collected by the carrier upon delivery.
Other Countries
Delivery fees are calculated automatically during checkout.
Delivery conditions are always indicated before you confirm your order.
Served Areas
Metropolitan France
European Union
Switzerland
United Kingdom
For any other destination, please do not hesitate to contact us.
Refund Policy
At Maison CÉTOILE, we believe in thoughtful purchases… and simple returns.
Extended Return: 60 Days to Change Your Mind
You have 60 days after receiving your order to make a return.
This period allows you to ensure that each item perfectly suits you.
Return Conditions
• Item unworn, unused, with no stains or marks
• Product returned in its original packaging (pouch, gift box, etc.)
Return Fees
France
Free returns.
A prepaid label will be sent to you by email.
Other Countries
Return fees remain your responsibility and are not refundable.
How to Make a Return
Log in to your customer account on
Refund Period
The refund is processed within 10 business days after receipt of the returned package.
Depending on your bank, this period may extend up to 15 calendar days before appearing on your account.
Need Help?
Our team is here to assist you with care.
📩 contact@maisoncetoile.com
💬 via our online chat or contact form