Any doubts or questions?
FAQ - Frequently Asked Questions
Orders & Delivery
Your order will be carefully prepared within 1 business day. Delivery will then take place within 2 to 3 business days in France. You will receive a tracking link as soon as it is shipped.
We currently deliver to France and most European countries. For any other destination, please contact us using the contact form.
Delivery is free for purchases over €100 in France. For orders < 100€, a flat-rate fee is added at checkout.
Yes. You have 60 days to change your mind .
Returns are free in France , for any unused product, in its original packaging.
Contact us via the form or by email to initiate the procedure.
Products & Materials
Density, expressed in mommes (mm) , directly influences the hold , durability and feel :
- 16 momme: lightweight, fluid, and breathable. Ideal for everyday use, especially for double-sided pillowcases.
- 19 mommes: denser, more resistant, with a beautiful hold. A perfect balance between softness and durability.
- 22 momme: thick, luxurious, with a more structured drape. It requires more care — hand washing is recommended to preserve its shine.
Yes, our 16mm and 19mm bristles can be machine washed (delicate cycle, 30°C, with a net). The 22mm bristle is more fragile: we recommend hand washing.
Silk is a natural and delicate material, but also durable when properly cared for. Appropriate care allows it to retain its luster and softness for a long time.
Yes. TENCEL™ Lyocell is machine washable at low temperatures, retains its shape well, and requires minimal ironing. It's a soft, breathable, and practical fabric for everyday wear.
Yes, at low temperatures.
For silk, iron on the reverse side while the fabric is still slightly damp.
TENCEL™ irons easily and wrinkles little.
We advise against tumble drying silk, in order to preserve the fiber and the shape of the garments.
Gentle drying at a low temperature is recommended.
We invite you to consult our complete maintenance guide , material by material.
Soft Launch & Offers
Yes. By subscribing to our newsletter, you will receive a 10% discount on your first order.
Certain materials, such as silk or TENCEL™ lyocell, require specific expertise. We prioritize the right workshop for the right material, without compromising on quality.
Yes. We produce in limited quantities, in order to guarantee controlled manufacturing and avoid overproduction.
Yes, all our silks are OEKO-TEX® Standard 100 certified, free from harmful substances.
Yes. At Cétoile, our boxes are FSC-certified and produced in Europe. Our pouches are reusable, made of matching silk and cotton. No unnecessary over-packaging.
Commitments & Sustainability
We recommend referring to the size guide available on each product page. If you are between sizes, choose the one that corresponds to your usual size for a natural and comfortable fit.
CÉTOILE cuts are designed to be fluid and elegant, without restriction. They gently follow the body's contours, without being too fitted.
For optimal comfort, choose your usual size. For any specific questions, our team is available to advise you before you purchase.