Any doubts or questions?
FAQ - Frequently Asked Questions
Orders & Delivery
Your order will be carefully prepared within 1 business day. Delivery will then take place within 2 to 3 business days in France. You will receive a tracking link as soon as it is shipped.
We currently deliver to France and most European countries. For any other destination, please contact us using the contact form.
Delivery is free for purchases over €100 in France. For orders < 100€, a flat-rate fee is added at checkout.
Yes. You have 60 days to change your mind .
Returns are free in France , for any unused product, in its original packaging.
Contact us via the form or by email to initiate the procedure.
Products & Materials
All our products are designed in France , then carefully manufactured by partners rigorously selected for their expertise, in China , France , Turkey or elsewhere in Europe , depending on the nature of each piece.
Density, expressed in mommes (mm) , directly influences the hold , durability and feel :
- 16 momme: lightweight, fluid, and breathable. Ideal for everyday use, especially for double-sided pillowcases.
- 19 mommes: denser, more resistant, with a beautiful hold. A perfect balance between softness and durability.
- 22 momme: thick, luxurious, with a more structured drape. It requires more care — hand washing is recommended to preserve its shine.
Yes, our 16mm and 19mm bristles can be machine washed (delicate cycle, 30°C, with a net). The 22mm bristle is more fragile: we recommend hand washing.
Commitments & Sustainability
Yes. At Cétoile, our boxes are FSC-certified and produced in Europe. Our pouches are reusable, made of matching silk and cotton. No unnecessary over-packaging.
Yes, all our silks are OEKO-TEX® Standard 100 certified, free from harmful substances.
We invite you to consult our complete maintenance guide , material by material.
Soft Launch & Offers
A little summer capsule to do things right — with attention, with care.
To create a simple, true, gentle bond.
And 50 free pillowcases for first orders over 100€.
Yes. By subscribing to our newsletter, you will receive a 10% discount on your first order.